Returns & Exchanges
We want you to be completely satisfied with your REFY purchase, which is why we offer a 30-day return policy for items in their original packaging. Please note that for hygiene reasons, products must be unopened and unused to qualify for a full refund.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to start the process.
Package Your Items
Securely pack your unused items in their original box and attach the prepaid shipping label provided via email.
Drop Off Your Parcel
Take your package to the nearest authorized shipping location or schedule a pickup through the carrier website.
Receive Your Refund
Once our warehouse inspects the returned items, your refund will be processed back to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing